Last Updated: September 16, 2024

Welcome to KhaosSports.com (the “Website”). These Terms and Conditions (the “Terms”) govern your use of our Website and outline the legally binding agreement between you and us. Whether you’re simply browsing or planning to engage with us in various ways, it’s important to read and understand these Terms. By using the Website, you acknowledge your acceptance of these Terms and our Privacy Policy. If you disagree with any part of these Terms, please refrain from using our Website.

  1. Access to the Website and Usage Restrictions

By visiting the Website, you confirm that:

  1. a) You are at least 18 years old and have the legal capacity to enter into binding agreements, including these Terms.
  2. b) When making purchases, you will ensure that your payment method is valid and authorized, and you will not use false identities.
  3. c) You agree to use the Website and its content solely for personal, non-commercial purposes and will not engage in reselling or commercial exploitation.
  4. d) You will not share your account credentials and will be responsible for all activities carried out under your account.
  5. e) Any submissions you make, such as reviews or comments, will be truthful and non-misleading. We reserve the right to edit or remove content that violates our guidelines.
  6. f) You will obtain explicit permission before republishing any content from our Website.
  7. g) Your usage of the Website will comply with all applicable laws and regulations.
  8. h) We hold the right to terminate accounts at our discretion without notice.
  9. i) The use of automated processes, such as bots or web spiders, is prohibited.
  10. j) You will not disrupt the proper functioning of the Website.
  11. Purchasing Items Featured on our Website

We strive to provide accurate product descriptions and pricing information. However, please understand that descriptions may not always be error-free. If you encounter discrepancies, please contact our customer service department.

  1. Pricing Errors and Omissions

Please note that prices, availability, and purchase terms are subject to change without prior notice. While we make efforts to ensure accuracy, we reserve the right to correct any errors, inaccuracies, or omissions even after a purchase has been confirmed.

  1. Cancellation and Refund Policy

Effective from September 21st, 2024:

Refunds are available to users in compliance with these Terms, subject to the following conditions:

– Refund requests must be submitted in writing via email to support@khaossports.com, along with required supporting documentation.

– Refund requests must be made within 100 days of the original purchase date.

– Refund eligibility may be denied for customers found in breach of these Terms.

– Different refund procedures apply to various products and services, such as coaching services, live events, and information products.

  1. Remote Coaching Services

On-Boarding/Refund/Cancellations

– Coaching is a subscription product and will be billing on a monthly cycle based on your initial order date.

– You must communicate with your coach to arrange cancellation.

          -Clients are not permitted to cancel their own coaching subscriptions.

          – A 30 day notice must be provided to your coach via email for cancellation of payment and service. A text message is NOT sufficient for cancellation.

          – Payment date can be changed with appropriate validation at the discretion of Khaos Sports with 24hrs notice.

          – No refunds are to be provided under any circumstance if the above conditions are not met.

– Once a payment is processed there are no refunds.

– It is your responsibility to notify your coach regarding cancellation if you wish to discontinue service. Payments will continue unless your coach is notified.

– By Signing up for remote coaching you are agreeing to a minimum of a 3 month commitment

Pausing Policy

– 1 subscription pause is allowed, up to 30 days. This is effective after the initial 1-month commitment has been completed.

– Additional pauses are allowed at the discretion of the coach.

Commitment Policy

As your coach and coaching system, we want to see you succeed just as bad as you. So we expect you to commit to the program 100%.

This means…

we expect you to have full communication with us. If you have any questions or need my help, send them over to your designated coaches email or our support team support@khaossports.com.

Complete your player registration form and once completed, we’ll send your testing form. Get your testing done ASAP, we need to have your stats before we start.

Check-in on the app and let me know that you’ve completed your workout. This will help me hold you accountable for each workout.

If you started an in-person training, you are expected to show-up to every training session ready to work. If there’s any out-side session required such as (film-study, etc) you are expected to complete such a task. If your training coach does not see any progression due to your lack of follow-through, he or she will provide 2-warnings before he or she has the right to cancel any future training session(s). If a training coach cancels any active training, the athlete is not eligible for a refund of any unused training sessions. This also includes any regular absences. The goal is to work to achieve an objective and if you are not committed to the work, we are no longer willing to work with you. 

IMPORTANT: It is your responsibility to let us know when you’re about to be done with your month of training, you will NOT receive your next set of workouts until you do. (we cannot see your progress and make any adjustments if we do not know what’s going on).

We’ve put in a lot of time and energy into helping you succeed. This program is a two way street, we give you the guideline and the roadmap but you gotta do the work!

If you communicate fully with us and stick to the plans, you will succeed.

Thank you for putting your trust in us with your athletic goals. Now let’s get to work!

By signing up for remote coaching, you agree to have read and agree to the refund, cancellation and pausing policy.

  1. Live Events

Refunds are not available for live event tickets. Alternative arrangements, such as access to event recordings, may be offered for those unable to attend.

  1. Information Products / Training Courses

All “Subscription” based information products (example: KHAOS ELITE) 

sales are subject to the following 30 Day Integrity-Base Refund Policy:

We offer a thirty (30) day money back guarantee (“Money Back Guarantee”) to Users who have subscribed to a paid subscription plan and actively used at least one Program within our system and the App during the trial and guarantee period.

  1. Active Use Requirement:

To be eligible for a refund under the Money Back Guarantee, you must have started and utilized at least one Program during the thirty (30) day guarantee period (we’ll be able to check on our end). Failure to engage with any Program within this period will result in the forfeiture of the refund eligibility.

All “ONE TIME FEE” information product sales are subject to the following 100 Day Integrity-Based Refund Policy:

Refunds on information products are subject to our 100-day Integrity-Based Refund Policy. Broadly, this means that you hold us accountable to deliver the training to you, and we hold you accountable to take the actions required to achieve results from the training.

To Get a Refund, You Must First:

  • View all product videos to completion;
  • Attempt all exercises provided in the course and submit proof of your attempts to support@khaossports.com

Once your refund is processed, product access will be immediately revoked.

  1. Installment Payments

If you purchase an information product through an installment payment plan, you agree to pay all installments as and when they fall due. Failure to pay an installment will result in your product access being revoked. Your product access is reinstated when all amounts owing have been paid in full. In the case that you fail to pay all installments, refunds on prior/existing payments will not be issued.

Once all installment payments have been made, the normal refund policy (above) will apply. Note that the date of purchase is the date you entered into the installment agreement.

*For international customers or those with conflicting schedules who are unable to attend the live calls, you must watch the replay of every live call located in your program vault.

**If requesting a refund, you must complete all action based requirements within 100 days from the date of purchase.

After 100 days from the date of purchase, your request for a refund is no longer valid.

** Downloading any content forfeits your right to request for a refund.

To request a refund, contact Customer Service via support@khaossports.com. Customers ineligible for a refund may be granted a partial refund at our sole discretion.

We are not liable for any refund amount due to technical problems on your computer, including but not limited to: printer malfunction, inability to install Adobe Acrobat Reader, and/or problems due to Internet connectivity.

  1. Modification or Suspension of the Website

We reserve the right to modify, discontinue, or suspend the Website’s operation, in whole or in part, without prior notice, and are not liable for any consequences arising from such actions.

  1. Disclaimer of Warranty

All content on our Website is provided “as is,” and your reliance on it is at your own risk. We do not guarantee any specific outcomes or results. We disclaim all warranties, including merchantability and fitness for a particular purpose.

  1. Limitations of Liability and Damages

Our liability, including that of our affiliates, employees, agents, etc., is limited to the amount you paid us. We are not responsible for special, incidental, consequential, or punitive damages, even if informed of their possibility.

  1. Compliance With Laws

You agree to adhere to all applicable laws and regulations while using the Website.

  1. Indemnity

You agree to indemnify and hold us harmless from any claims or demands arising from your use of the Website or your breach of these Terms.

  1. Confidentiality

You cannot use or disclose any confidential information relating to our business, users, operations and properties for any purpose without our express prior written authorization. You agree to take all reasonable measures to protect the secrecy of and avoid disclosure or use of our confidential information.

  1. Links to Third Party Sites

We may link to external websites for your convenience, but we are not responsible for their content or authenticity. Use these links at your own risk.

  1. Ownership of Content

We own the materials on the Website, and you are not allowed to copy, reproduce, or distribute them without our permission.

  1. Enforcement of these Terms

We may take actions against users who violate these Terms, including banning users, disclosing identities to authorities, or moderating content.

  1. Governing Law

These Terms are governed by the laws of the United States of America.

Summary:

Most of your concerns can be resolved quickly to your satisfaction by contacting our Customer Service Center via support@khaossports.com. In the unlikely event that Customer Service cannot resolve your complaint to your satisfaction, or if we have not been able to resolve a dispute with you after trying to do so informally, we each agree to resolve those disputes through binding arbitration rather than in court. Arbitration is less formal than a lawsuit. Arbitration uses a neutral arbitrator instead of a judge or jury, allows less discovery than courts, and is subject to very limited court review. The American Arbitration Association (AAA) will serve as the arbitration provider. We agree that any arbitration under these Terms will take place on an individual basis. Representative, group, collective or class actions or arbitrations are not permitted. As explained below, if you prevail in arbitration, Company may pay you more than the amount of the arbitrator’s award and will pay your actual, reasonable attorney’s fees if you are awarded an amount greater than what Company offered you to settle the dispute before arbitration. You may speak with your own lawyer before using this Website or purchasing any product or service, but your use of this Website and the purchase of any product or service constitutes your agreement to these Terms.

  1. Arbitration Agreement:
  2. Company and you agree to arbitrate all disputes and claims between us before a single arbitrator. The kinds of disputes and claims we agree to arbitrate are intended to be broadly interpreted, including but not limited to:

1) Claims arising out of or relating to any aspect of the relationship between us, whether based in contract, tort, statute, fraud, misrepresentation, advertising, or any other legal theory;

2) Claims that arose before these or any prior Terms became effective;

3) Claims that are currently the subject of purported class action litigation in which you are not a member of a certified class; and

4) Claims that may arise after the termination of these Terms.

For the purposes of this Arbitration Agreement, references to “Company,” “you,” and “us” include our respective subsidiaries, affiliates, agents, employees, predecessors in interest, successors, and assigns, as well as all authorized or unauthorized users or beneficiaries of Website and our products and services under these Terms or any prior agreements between us.

This arbitration agreement does not preclude your bringing issues to the attention of federal, state, or local agencies. Such agencies can, if the law allows, seek relief against us on your behalf. You agree that, by entering into these Terms, you and Company are each WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A REPRESENTATIVE, GROUP, COLLECTIVE OR CLASS ACTION OR ARBITRATION.

You acknowledge that use of this Website and/or purchase of products or services constitutes a transaction in interstate commerce. The Federal Arbitration Act (“FAA”) governs the interpretation and enforcement of this Arbitration Agreement. This Arbitration Agreement survives termination of these Terms.

  1. A party seeking arbitration under these Terms must first send, by U.S. certified mail, a written Notice of Dispute (“Notice”) to the other party. A Notice to Company should be addressed to: [addressee and address, Attn: Notice of Dispute (the “Notice Address”). Company may send a written Notice to the electronic mail address that you provided when you created an account, if any. The Notice must (a) describe the nature and basis of the claim or dispute and (b) set forth the specific relief sought (“Demand”). If Company and you do not reach an agreement to resolve the claim within 30 days after the Notice is received, you or Company may commence an arbitration proceeding. During the arbitration, the amount of any settlement offer made by Company or you shall not be disclosed to the arbitrator until after the arbitrator determines the amount, if any, to which you or we is entitled.

You may download or copy a form to initiate arbitration from the American Arbitration Association (“AAA”) website at:

http://www.adr.org/aaa/ShowPDF?doc=ADRSTG_015820.

  1. After Company receives notice at the Notice Address that you have commenced arbitration, it will promptly reimburse you for your payment of the filing fee, unless your total claim is for more than $75,000. If your total claim exceeds $75,000, the payment of all arbitration fees will be governed by the AAA rules. The filing fee for consumer-initiated arbitrations is currently $200, but this is subject to change by AAA, the arbitration provider. If you are unable to pay this fee and your total claim is for $75,000 or less, Company will pay the filing fee directly after receiving a written request at the Notice Address. Except as otherwise provided herein, Company will pay all AAA filing, administration, and arbitrator fees for any arbitration initiated in accordance with these Terms. If, however, the arbitrator finds that either the substance of your claim or the relief sought in the Demand is frivolous or brought for an improper purpose (as measured by the standards in Federal Rule of Civil Procedure 11(b)), then the payment of all such fees will be governed by the AAA Rules. In such a case, you agree to reimburse the AIC for all monies previously disbursed by it that are otherwise your obligation to pay under the AAA Rules. 
  2. All arbitration proceedings will be governed by the Commercial Dispute Resolution Procedures and the Supplementary Procedures for Consumer Related Disputes of the AAA (collectively, the “AAA Rules”), as modified by these Terms, and will be administered by the AAA. The AAA Rules are available online at www.adr.org or by calling the AAA at 1-800-778-7879. The arbitrator is bound by these Terms. All issues are for the arbitrator to decide, except that issues relating to the scope, enforceability, and interpretation of the arbitration provision and the scope, enforceability, and interpretation of paragraph (f) are for the court to decide.
  3. Unless Company and you agree otherwise, any arbitration hearings will take place in the county or parish of the contact address you submitted to us. If your total claim is for $10,000 or less, you may choose whether the arbitration will be conducted solely on the basis of documents submitted to the arbitrator, by a telephone hearing, or by an in-person hearing governed by the AAA Rules. If you choose to proceed either by telephone or in person, we may choose to respond only by written or telephonic response. If your claim exceeds $10,000, the AAA Rules will determine whether you have a right to a telephone or in-person hearing. The parties agree that in any arbitration under these Terms, neither party will rely on any award or finding of fact or conclusion of law made in any other arbitration to which Company was a party. In all cases, the arbitrator shall issue a reasoned, written decision sufficient to explain the findings of fact and conclusions of law on which the award is based.
  4. If the arbitrator finds in your favor in any respect on the merits of your claim, and the arbitrator issues you an award that is greater than the value of our last written settlement offer made before an arbitrator was selected, then Company will pay you either the amount of the award or $2,000 (“the Alternative Payment), whichever is greater, plus the actual amount of reasonable attorney’s fees and expenses that you incurred in investigating, preparing, and pursuing your claim in arbitration (the “Attorney’s Payment”). If we did not make you a written offer to settle the dispute before an arbitrator was selected, you will be entitled to receive the Alternative Payment and the Attorney’s Payment, respectively, if the arbitrator awards you any relief on the merits. The arbitrator may make rulings and resolve disputes as to the payment and reimbursement of fees, expenses, and the Alternative Payment and the Attorney’s Payment at any time during the proceeding and upon request from either party made within 14 days of the arbitrator’s ruling on the merits. In assessing whether an award that includes attorney’s fees or expenses is greater than the value of Company’s last written settlement offer, the arbitrator shall consider only the actual attorney’s fees or expenses reasonably incurred before Company’s settlement offer. 
  5. The right to attorney’s fees and expenses discussed in paragraph (f) supplements any right to attorney’s fees and expenses you may have under applicable law. If you would be entitled to a larger amount under applicable law, this provision does not preclude the arbitrator from awarding you that amount. However, you may not recover duplicative awards of attorney’s fees or costs. Although under some laws Company may have a right to an award of attorney’s fees and expenses from you if it prevails in an arbitration, we will not seek such an award. 
  6. The arbitrator may award monetary and injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. YOU AND COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITIES AND NOT AS PLAINTIFFS OR CLASS MEMBERS IN ANY PURPORTED REPRESENTATIVE, GROUP OR CLASS ACTION OR ARBITRATION, OR IN THE CAPACITY OF A PRIVATE ATTORNEY GENERAL. Further, unless both you and Company agree otherwise, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative, group or class proceeding. The arbitrator may award any relief that a court could award that is individualized to the claimant and would not affect other customers. Neither you nor we may seek non-individualized relief that would affect other customers. If a court decides that applicable law precludes enforcement of any of this paragraph’s limitations as to a particular claim for relief, then that claim (and only that claim) must be severed from the arbitration and may be brought in court. All other claims remain subject to this Arbitration Agreement.
  7. If the total amount in dispute exceeds $75,000 or either party seeks any form of injunctive relief, either party may appeal the award to a three-arbitrator panel administered by AAA by a written notice of appeal within thirty (30) days from the date of entry of the written arbitration award. An award of injunctive relief shall be stayed during any such appeal. The members of the three-arbitrator panel will be selected according to AAA rules. The three-arbitrator panel will issue its decision within one hundred and twenty (120) days of the date of the appealing party’s notice of appeal. The decision of the three-arbitrator panel shall be final and binding, subject to any right of judicial review that exists under the FAA.
  8. Notwithstanding any provision in these Terms to the contrary, we agree that if we make any material change to this arbitration provision (other than a change to any notice address, website link or telephone number), that change will not apply to any dispute of which we had written notice on the effective date of the change. Moreover, if we seek to terminate this arbitration provision, any such termination will not be effective until at least thirty (30) days after written notice of such termination is provided to you, and shall not be effective as to disputes which arose prior to the date of termination.
  1. Digital Millennium Copyright Act

If you are a copyright owner or an agent and believe that any Material or content on this Website infringes your copyright, you may submit a notification under the Digital Millennium Copyright Act (“DMCA”) by providing the following information in writing (see 17 U.S.C 512(c)(3) for further detail):

  1. A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
  2. Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;
  3. Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled and information reasonably sufficient to permit the service provider to locate the material
  4. Information reasonably sufficient to permit the service provider to contact you, such as an address, telephone number, and, if available, an electronic mail;
  5. A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
  6. A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Communications to receive notifications of claimed infringement is: support@khaossports.com.

In order to contact Company regarding a complaint about the Website or its materials, please email support@khaossports.com

  1. General

– We may communicate with you electronically.

– Our relationship is one of independent contractors.

– Hyperlinks to our Website are allowed with certain limitations.

– We reserve the right to assign or subcontract our rights under these Terms.

– Our failure to exercise any rights under these Terms does not constitute a waiver.

– In the event of any discrepancies between translations and the English version, the English version prevails.

– If any part of these Terms is unenforceable, the remainder will still apply.

– Your use of the Website constitutes your agreement to these Terms.

– By using our Website, you agree to these improved and legally binding Terms. If you have any concerns or complaints, please contact us at support@khaossports.com.

Thank you for being a part of Khaos Sports!